Refund Policy
If you are considering a refund, please review our refund policy conditions outlined below to determine your eligibility.
1. Conditions for Refunds
- Authorization Required: Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators. If it’s a technical incompatibility, we can process it without authorization from the product creator.
2. 14-Day Refund Window:
- 2.1 Digital Products: You may request a refund within 14 days of purchase, provided that the digital product has not been used.
- 2.2 Technical Incompatibility: If there is a technical incompatibility not specified by the marketplace, you may be eligible for a refund within 14 days of purchase.
3. Payment Method Restrictions:
- 3.1 Crypto: Payments made using Paysafecard are non-refundable.
- 3.2 Credit Card (Stripe): Refunds for payments made by credit card via Stripe can take between 2 to 14 days to process.
- 3.3 PayPal: Refunds for payments made via PayPal can take up to 72 hours to process.
4. Non-Refundable Cases:
- 4.1 Bank/PayPal Dispute: If the customer has opened a bank or PayPal dispute.
- 4.2 Regret Purchase: If the customer wishes to cancel their purchase due to a change of mind.
How to Request a Refund
To request a refund, please contact our customer service team with the following information:
- Your order number
- The reason for the refund request
- Any supporting evidence (e.g., screenshots of technical issues)
Contact Information
If you have any questions regarding this Privacy Policy, please reach out to us at:
Email: contact@saiyanmodz.com
Discord: https://discord.gg/saiyanmodz
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.